🍳 Bin Hafeez — Frequently Asked Questions

🧡 About Us

Q: What is Bin Hafeez all about?
A: Bin Hafeez is your cozy corner of the internet for adorable and clever kitchen gadgets! We help you make cooking easier, faster, and way more fun — because your kitchen deserves a little magic too. ✨

Q: Where are you based?
A: Our headquarters are online (because rent is expensive, right?). We work closely with reliable global suppliers — mainly from Asia — and ship products directly from their warehouses to your doorstep.

🚚 Shipping & Delivery

Q: How long does shipping take?
A: Most orders arrive within 10–25 business days, depending on where you live. Each order comes with a tracking number so you can keep an eye on your gadget’s journey home.

Q: Why did I get only part of my order?
A: Don’t worry, you’re not missing out! We ship from multiple warehouses, so items may arrive separately. It’s like getting surprise gifts on different days. 🎁

Q: Do you ship internationally?
A: Yep! If your address shows up during checkout, we can deliver straight to you — no matter which cozy kitchen corner you’re in.

💳 Orders & Payments

Q: What payment methods do you accept?
A: We accept all major debit and credit cards, PayPal, and other secure payment options depending on your location. Basically — if it clicks, it works. 💳

Q: Can I change or cancel my order?
A: We start processing your order right away (because excitement!). But if you need to change or cancel, please email us within 12 hours of placing your order. After that, your gadgets might already be zooming your way.

🔄 Returns & Refunds

Q: My product isn’t what I expected — what do I do?
A: We’ve got your back! If your item is damaged, defective, or not as described, contact us within 7 days of delivery. We’ll send a replacement or issue a refund — whichever makes you smile again. 😊

Q: My order’s taking forever — help!
A: Sometimes delays happen due to customs or global shipping hiccups. If it’s been over 45 business days, please reach out and we’ll make it right faster than you can say “non-stick pan.” 🍳

🧾 Customs & Fees

Q: Will I have to pay customs fees?
A: Most orders sail through without any extra charges, but a few countries may apply small customs fees. Sadly, that’s out of our whisk… I mean, hands. 🥲

📬 Contact Us

Q: How can I get in touch?
A: Easy-peasy! Email us at furqanmk92@gmail.com — we’ll reply within 24 hours (unless we’re busy baking cookies). 🍪